Here are some common questions about our website.
If you have other questions, please just send it to us thru the Contact Us form and we will answer you in a timely manner.

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  • Frenquently Asked Questions
  • Questions On Our Policies

Need Help?

If you have an issue or question that requires immediate assistance, you can send us a message thru the contact form.

Emails are answered in priority order, and we will do our best to solve any issues quickly.

Frenquently Asked Questions

All adult products will be shipped to you in discreet packaging that won’t identify their contents.

Your purchase will be discrete, but on your statement, you will see that the transaction appears as Jerk Shop.

If you wish to cancel your order, please notify us as soon as possible. Once it has shipped, we will not be able to do so.

You will be able to pass the check-out for orders to any country. Unfortunately, if the laws forbid the sale and import of certain items, they will be automatically canceled and refunded. Please see the laws applicable to your country before ordering.

If you wish to change your order, please notify us as soon as possible. Once the order has been shipped, unfortunately, there is nothing we can do.

Yes! Just click the little heart in the corner of the product, and it will be automatically added to your personal wishlist.

On average, orders are delivered within 10 business days. But depending on your location, it can vary.

We ship different products from different locations. Unfortunately, the system only sends you one tracking number. Feel free to contact us if you ever have missing items, and we will gladly give you the additional tracking information.

We are open Monday through Friday from 9 a.m. to 5 p.m. and are closed on all public holidays.

Questions On Our Policies

We accept all major credit cards. If you use ShopPay, more options are available.

Very secure. We use Shopify to manage our store and don’t have access to your entire credit card details.

We do not accept returns or exchanges on all adult toys & lubes unless specified otherwise. All the details are available in our return policy.

All orders must be done through our website. Just select the items you want, add them to your cart, and check out! Quick and simple.

Unable to find satisfactory answers ? Contact Us